OUT OF HOURS EMERGENCY
EMERGENCY CONTACT: Our office's are open Monday - Friday 9am to 5pm, if you have an emergency that can not be dealt with during these hours please contact Regent Security on 0845 371 0101 and quote 70870 as your reference number.
Please remember to use this as an EMERGENCY only. Any calls not deemed an emergency will be charged at £35.00 per call out and £25 per additional hour spent on site which is payable by the tenant.
To avoid the cost of a call out being charged to you - please see below:
WHAT IS CLASSED AS AN EMERGENCY?
FIRE ALARM ACTIVATION/TAMPERING
In the event of the fire alarms activating, if there is a fire call 999 and evacuate the building - LEAVE YOUR POSSESSIONS BEHIND. If there is no sign of a fire, please call regent security who will come out and reset the panel. NOTE: The panel will record which detector set the panel off - the tenant responsible will be charged for the call out. IMPORTANT: Do not remove detectors, this risks lives - there will be £125 charge plus cost of damage to the fire circuit
Water leaks (leaks caused by pins or nails in pipes will be charged to tenants)
Failure of heating system on a Friday or Saturday
Loss of power or lights - You must check the trip switch on consumer unit before requesting assistance. Also please ensure there is not a power cut in your area - if there is, DO NOT contact Regent security as this is an issue which National Grid will be aware of and work to resolve.
If the problem is found to be one of your faulty appliances i.e Hair dryer, chargers, kettles etc. We reserve the right to charge you for any call outs.
If you have locked yourself out or lost your key, please call regent security - The cost of the call out will be charged to the tenant plus the cost of new keys.
PLEASE NOTE: Replacement keys will not be issued by Regent security - a request to order new keys will need to be made during our office hours.
Failure of external door locks - If the fault is found to be that of the tenant, We reserve the right to charge for a callout and the cost of repair
Although occurrences of theft in our properties is rare, if you are unfortunate, please contact the police on 999 if the theft is in progress otherwise call 101 to summon the police
WHAT IS NOT CLASSED AS AN EMERGENCY?
Running overflow pipe
Low water pressure
A few radiators not getting warm
Noisy central heating system
Replacing light bulbs
Fridge/Freezer has broken down - This needs to be reported as maintenance so that a specialist can be called out - Note we do not accept liability for loss suffered as a result of fridges/freezers breaking down.
Nuisance noise from neighbours needs to be address directly with your neighbour or we would be more than happy to have a word - please contact us during office hours, we will be more than happy to assist you.