Questions? We've got answers.

Choose your building, studio and move-in date on the website - you'll see the exact price for your dates straight away. Reserve it by paying £99 from your bank app, then take a quick photo of yourself in the Zone app. Rightmove emails you within 24 hours (often much quicker) to check your ID, right to rent and references - about five minutes online. Once the checks pass, you sign your licence agreement in the Zone app. If your plan needs a guarantor, Rightmove checks them too and we email them their agreement to sign.

It's a holding deposit - it takes the studio off the market while you finish booking, and it goes towards your rent. Once you've paid it you have 7 days to finish everything: your Rightmove checks, your guarantor (if your plan needs one) and your licence agreement, signed by you and your guarantor. We'll remind you along the way. We keep the £99 if you decide not to go ahead, if everything isn't finished within the 7 days (unless we agree more time), if the right-to-rent check shows we can't let to you, or if you give us false or misleading information. It's refunded in full if we can't go ahead, or if the booking falls through for any other reason - and if we keep it, we'll tell you why in writing.

Your booking is confirmed when you pay the £99 holding deposit. Your agreement is complete when you and your guarantor (where your plan needs one) have both signed it - we'll email you as soon as it is.

No. There is no security deposit at any of our buildings.

Yes. Read a sample licence agreement before you reserve.

Yes - book a viewing online: in person, on a video call, or walk round now with the 3D tour. Parents are very welcome.

Email us their names after you book and we'll do our best to put you on the same floor.

By bank - through your banking app, with no card fees - or by bank transfer if you're paying from abroad. We don't take card payments or Direct Debits.

• Pay in full - no guarantor needed
• Each term, in three payments timed for when your student finance (SFE) arrives - UK guarantor needed
• Monthly, where the building offers it - UK guarantor needed

You'll see every date and amount before you sign.

Yes at The Drapery, College Street, De Montfort Mews, 8 West Walk, Upperton Road, Pannell House and 12-16 De Montfort Street. Our other buildings have a utility fee, charged monthly for the months you stay and shown on the building page before you book.

Only if something goes wrong:

• Late rent - interest at the Bank of England base rate on rent more than 14 days late
• Out-of-hours lock-out - £50 security call-out cost, plus the replacement cost of a fob or keycard if one is lost or damaged
• Other out-of-hours call-outs a resident causes, such as a false fire alarm - the call-out cost
• Tampering with fire equipment - £150
• Damage caused by you or your guests - the cost of putting it right
• Parking, where available - ask us for details

Someone living in the UK who agrees to pay your rent if you don't. It can't be another student.

Only for the three-payment or monthly plans. If you don't have a UK guarantor, you can pay in full instead, or use a guarantor company.

Rightmove checks guarantors online - ID, references and a credit check - it takes about 10-15 minutes. They'll normally need to show a yearly income of at least 36 times the monthly rent they're guaranteeing - for example, £27,000 a year for £750 a month. Rightmove may ask for:

• Photo ID (passport or driving licence)
• Proof of address
• Recent payslips, or accounts or an accountant's reference if self-employed

Incomplete or inaccurate information can delay referencing or mean the guarantor isn't accepted.

Most run 51 or 52 weeks from late summer to the end of August. January starts run from 4 January to 31 August. Late lets run from the day you move in. The exact dates are on the building page and in your licence.

See Cancelling or leaving early.

Only if you watch or record live TV, or use BBC iPlayer. Streaming other services, gaming or watching DVDs doesn't need one.

We recommend it - especially for laptops, tablets and phones.

At 12-16 De Montfort Street and 28 De Montfort Street every studio has its own washing machine. At 18-20 Albion Street each flat has its own washing machine, and at 142 Charles Street the shared flats have one and the studios use the laundry room. Every other building has a laundry room. The machines are run from an app on your phone, except at Upperton Road, where they're coin-operated.

Our Leicester office is open Monday to Friday, 9am to 5pm; the Northampton office at The Drapery is open Monday to Friday, 9am to 5.30pm, and Saturday, 9am to 5pm. Outside those hours: in Leicester, Samsic Security look after our buildings; in Northampton, there's an on-site security team at The Drapery, who look after College Street too, and an out-of-hours emergency and fire alarm response service. Who to contact, and how, is in your Zone app - and if anyone is in danger, call 999.

For everyone's safety, these apply in every building, including inside your studio or flat:

• No smoking or vaping
• No e-scooters
• No naked flames - including candles, and oil, wax or incense burners
• Keep fire doors closed, and never tamper with fire equipment such as smoke detectors and extinguishers - there's a £150 charge if you do

The fire alarm is tested every week - you'll hear it briefly:

• Wednesday: 1 West Walk, 17 De Montfort Street, 28 De Montfort Street and Pannell House
• Thursday: Upperton Road
• Friday: 8 West Walk, 12-16 De Montfort Street, De Montfort Mews, The Drapery and College Street
• Other buildings: the day is on the notice in your building

Setting the alarm off by smoking or cooking is charged as a call-out.

We, or someone working for us, may need to inspect the studio, carry out repairs or show it to someone. We'll always tell you in writing beforehand, by email and text - for a viewing, by the day before at the latest. We'll only come in at shorter notice if you agree, or in an emergency.

From the start date in your licence agreement.

Everything is in your Zone app. Before we can send your key or hand over your fob:

• your licence agreement is signed
• you've watched your building's welcome video in the Zone app
• your Rightmove checks have passed
• your guarantor has signed, if your plan needs one
• any payment due before move-in is paid

Book your moving-in time in the Zone app - booking opens a month before your licence starts, and you can pick any time up to a month after it (later than that, just email us). Your rent starts on your licence start date, whatever day you move in.

• Digital keys - The Drapery, College Street, Upperton Road, De Montfort Mews, 12-16 De Montfort Street, Pannell House and 8 West Walk. Your key comes to your phone on the morning your licence starts - we'll email you a link to the key app. It stops working at the end of your stay.
• Key fobs - our other buildings. We'll give you your fob when you arrive - bring the photo ID you used for your Rightmove check. Please hand it back when you move out.

Yes. Check it within 24 hours of moving in and email us anything that isn't right, with photos. Late inventories can't be used as a record of the studio's condition.